Our standard MOQ is 50 pairs per design/color. This is significantly lower than the industry average of 100-500 pairs, making it ideal for startups and small businesses. For orders under 50 pairs, we offer a sample service (1-10 pairs at a higher per-pair price) so you can test designs before committing to a full order. For custom packaging (printed polybags, boxes), the MOQ is typically 500 units — but we can use stock packaging with custom stickers/labels for smaller orders.

Yes, we strongly recommend it. The process is: (1) send us your design and specifications; (2) we create a digital mockup; (3) after you approve the mockup, we knit a physical sample; (4) the sample is shipped by express. Sample cost and timing depend on the design and are quoted up front, and the sample cost can often be credited against your bulk order. A physical sample lets you verify color, knit quality, sizing and feel before committing to mass production.

We stand behind our quality with a 100% satisfaction guarantee. If you receive defective socks (knitting defects, sizing errors, color mismatch, workmanship issues), we will: (1) Replace the defective pairs at no cost to you (we cover production and shipping), or (2) Issue a refund for the defective pairs, or (3) Credit your next order. To make a claim: take photos of the defects, note the quantity and defect type, and contact us within 30 days of receiving your order. We will respond within 24 hours and resolve the issue within 7-14 days. We take full responsibility for any defects that do occur, and provide a full QC inspection report with every shipment so you can see exactly what was checked before shipping.

Yes. For urgent deadlines we can prioritize your order on the machines and add extra shifts where capacity allows. The exact timing depends on quantity and the processes involved, so contact us as early as possible and we will confirm a realistic date rather than promise one we cannot meet. For seasonal deadlines, ordering 60-90 days ahead is the most reliable way to avoid a rush.

Yes. Blind shipping means we can ship your order directly to your customer with no mention of our company name, and include your custom packaging and inserts. We can also discuss per-order fulfillment for individual customer orders and preparation for Amazon FBA, including labeling and polybagging. These arrangements are set up case by case — contact us with your requirements and we will confirm what is possible and the cost.

We accept the following file formats for custom sock designs: Preferred: AI (Adobe Illustrator), EPS, SVG (vector formats — best for clean, scalable patterns). Accepted: PDF (high resolution, 300+ DPI), PSD (Photoshop, with layers), PNG (transparent background, 300+ DPI), JPG (high resolution, 300+ DPI). Design specifications: Maximum 6-8 colors per sock (for jacquard knitting). Pattern must be tileable/repeatable. Provide Pantone or RGB color codes for each color. Specify sock size (S/M/L/XL) and placement (cuff, leg, foot, heel). If you only have a rough sketch or idea, our in-house design team can create a professional design for you at no extra cost (included in your order). We include free design revisions; if a project needs many extra rounds beyond the standard scope, we will discuss any additional cost with you up front rather than adding it later. What to avoid: Low-resolution images (< 150 DPI), photographs with complex gradients (don't translate well to jacquard), designs with more than 8 colors, and text smaller than 8pt (may not be legible when knitted).