MOQ varies by packaging type: No MOQ (stock items): Stock clear polybags are always in stock and included at no extra cost — no minimum. Low MOQ (100 units): Paper bands, hang tags, custom stickers, fabric dust bags. These are digital-printed or cut-to-order, allowing small minimums. Medium MOQ (500 units): Custom printed polybags, compostable PLA bags, kraft paper boxes. These require printing plate/cylinder setup, which is amortized over 500+ units. High MOQ (1,000 units): Full color retail boxes with premium finishes (foil stamping, embossing). These require offset printing plates and die-cut tooling, which is only cost-effective at 1,000+ units. Tip for small orders: If you need branded packaging but can't meet the 500-unit MOQ for custom polybags, use stock polybags with custom stickers (MOQ 100). The sticker turns a plain bag into branded packaging at a lower cost. We can also combine your packaging order with other customers' orders to meet MOQs — ask about our "shared MOQ" program for select packaging types.

Yes, you can supply your own packaging materials and we will pack your socks in them at no additional labor cost (for standard packing). This is a common option for brands that already have packaging designed and produced elsewhere, or for brands that want to use specialized packaging that we don't offer (e.g., custom-shaped boxes, unique materials). How it works: (1) Ship your packaging materials to our factory (we provide the shipping address and contact person). (2) We inspect the packaging on arrival (quantity, quality, any damage from shipping). (3) We pack your socks in your packaging during production. (4) Any unused packaging is returned with your order or stored for future orders (free storage for up to 12 months). Important considerations: (1) Make sure your packaging dimensions fit our sock sizes — provide us with the packaging dimensions and we will confirm fit before production. (2) If your packaging requires special assembly (such as folding, inserting cards or tying bows), there may be an additional labor charge, which we will quote in advance. (3) We are not responsible for damage to your packaging during shipping to our factory — we recommend insuring the shipment. (4) For custom boxes, make sure they arrive flat (unassembled) to save shipping costs — we assemble them during packing.

Custom packaging production timelines vary by type and complexity: Paper bands / hang tags / stickers: 5-7 business days (digital printing, no plate setup). Custom printed polybags: 7-10 business days (includes printing cylinder制作, printing, and bag making). Compostable PLA bags: 10-14 business days (PLA material has longer lead time, plus printing). Kraft paper boxes: 10-15 business days (includes die-cut tooling, printing, and box making). Full color retail boxes: 15-20 business days (offset printing plates, multiple finishes like foil/embossing, assembly). Fabric dust bags: 10-15 business days (fabric cutting, printing, sewing). Important: Custom packaging production runs in parallel with sock knitting — it does not add to the total production timeline if ordered at the same time as your socks. For example, if sock knitting takes 10 days and custom polybags take 7 days, both are completed within the 10-day knitting window, and packing begins immediately after knitting. However, if you order packaging after sock production is complete, it will add the full packaging production time to your total timeline. Recommendation: Finalize your packaging design at the same time as your sock design, and order both together — this ensures packaging is ready when knitting finishes, with no delay to your total delivery timeline.

Yes, we offer free basic packaging design services for all customers. Our in-house design team can create: Free services (included with your order): (1) Custom polybag design — logo placement, brand colors, website/social media info. (2) Paper band / hang tag design — product layout, barcode placement, care instructions. (3) Basic box layout — template-filling with your logo and product info. (4) Print-ready file preparation — converting your design to the correct format (AI, PDF, EPS) with proper bleed (3mm) and CMYK color mode. We provide 2 free design revisions as part of our standard service. Premium design services (quoted separately): (1) Custom box structural design, including unique shapes and die-cut templates. (2) A complete brand packaging system across multiple packaging types with a unified design language. (3) 3D packaging renderings for marketing use. We quote these based on the scope of work. What you need to provide: Your logo (vector format: AI, EPS, SVG, or high-res PNG with transparent background), brand colors (Pantone or HEX codes), brand fonts (or we can suggest similar fonts), and any specific text/content you want included (product name, size, material, care instructions, barcode, website). If you only have a rough idea or sketch, our designers can create a professional design from your description. Design timeline: First mockup within 24-48 hours of receiving your design brief. Revisions within 12-24 hours. Final print-ready files within 24 hours of design approval.

For a new sock brand, we recommend a phased packaging approach that balances brand appearance with budget: Phase 1 (Launch, 50-500 pairs): A stock clear polybag (included) with a custom paper band and hang tag (MOQ 100). This gives you branded, retail-ready packaging at a low cost with no large MOQ commitment, and the band and tag can be updated easily as the brand evolves. Phase 2 (Growth, 500-2,000 pairs): Move to a custom printed polybag (MOQ 500) with a hang tag for stronger brand visibility at unboxing. Phase 3 (Established, 2,000+ pairs): Add tissue paper, a custom sticker, a thank-you card and a branded mailer box for a complete unboxing experience, and use kraft retail boxes if selling in stores. Key principle: Avoid over-investing in packaging at launch; start with cost-effective branded packaging and upgrade as volume and budget grow, putting the early savings into product quality and marketing rather than fixed tooling costs.