Our minimum order is 50 pairs per design/color. This is deliberately low so startups and small businesses can launch and test new designs without a large upfront commitment. The same 50-pair minimum applies to compression and grip socks.

Samples are produced in about 3 days, and bulk production generally takes 10–30 days depending on quantity and the processes involved. Where machine capacity allows, we can prioritize urgent orders — contact us as early as possible and we will confirm a realistic date. Shipping time is additional: a few days by express, around one week by air, and several weeks by sea.

Pricing depends on quantity, material, design complexity and packaging, and the per-pair price falls as quantity increases. Rather than publish generic figures that may not match your project, we provide an itemized quote for your exact specifications. Contact us with your details and we will quote clearly up front.

Yes, and we recommend it. A physical sample includes your custom design, colors and logo so you can verify color, knit quality, material and fit before mass production. Sample cost and timing depend on the design and are quoted up front, and the sample cost can often be credited against your bulk order.

Every pair goes through a multi-stage quality control process, and only pairs that pass inspection are shipped. If you receive a product with a genuine manufacturing defect, we will replace the affected pairs or agree a credit with you. We also commit to on-time delivery and responsive communication.

We offer full customization across design, colors and logo; materials including cotton, combed cotton, mercerized cotton, bamboo, merino wool, nylon and performance fibers; logo placement on the cuff, side, heel, toe or sole; a full range of sock lengths; and packaging and labeling options including size, material, care instructions, country of origin and barcodes.

We offer four main techniques: jacquard (knit-in), which is durable and well suited to simple multi-color designs; embroidery for a premium look on small logos; printing for full-color and complex designs; and heat transfer for simple logos. Each carries a different cost and minimum, which we confirm for your specific design rather than quote a generic figure.

We recommend vector files (AI, EPS, SVG) for the cleanest results, and also accept high-resolution PNG files with a transparent background. Please provide Pantone or RGB color codes for accurate color matching. If you only have a rough idea, our design team can develop a professional design for you as part of the project.

For jacquard knitting we recommend keeping to around 6–8 colors, because each additional color requires a separate yarn feeder and affects cost and timing. Printed designs can carry more colors, including full-color artwork. We can help you simplify a design while keeping its visual impact.

We focus on six core markets — the United States, Brazil, Mexico, the European Union, Australia and France — and can discuss other destinations on request. We offer express, air and sea freight, handle the export documentation, and can arrange DDP door-to-door delivery so you receive one landed price.

A deposit is paid to start production, with the balance settled before shipment. We accept bank transfer and other common methods, and can discuss more flexible terms with repeat customers once a working relationship is established.

We provide all export documentation from China, including the commercial invoice, packing list and certificate of origin. For DDP orders we also handle customs clearance and delivery to your door. Where DDP is not used, import duties and taxes in your country are the buyer's responsibility, and we recommend confirming the exact rates with a local customs broker.

Yes. We offer full private label and white label production, with your brand name, logo and labels on the socks and packaging and no mention of our company on the products. We can also discuss blind shipping and direct-to-customer fulfillment depending on your needs.

We can discuss per-order fulfillment and blind shipping for ecommerce businesses on a case-by-case basis. These arrangements are set up around your platform and volumes, so contact us with your requirements and we will confirm what is possible and the cost.

Yes. We are based in Hangzhou, Zhejiang, and can arrange a visit to see the knitting, quality control and packaging areas, as well as a live video tour for customers who cannot visit in person. Contact us to schedule a time.