Our minimum order quantity is just 10 pairs per design. This is one of the lowest in the industry, making it perfect for startups, small businesses, and testing new designs. For compression and grip socks, the MOQ is 50 pairs due to specialized production requirements.

Sample production takes 3 days. Bulk production takes 10-15 days for 500 pairs, 20-25 days for 5,000 pairs, and 30-40 days for 50,000+ pairs. Rush orders are available for time-sensitive projects with a 15-40% surcharge. Shipping time is additional: 3-5 days express, 5-7 days air freight, 25-35 days sea freight.

Pricing depends on quantity, material, and design complexity. Standard cotton blend: $2.80-$3.50/pair (500 qty), $1.80-$2.20/pair (5,000 qty). Premium materials (mercerized cotton, bamboo, merino wool) cost $0.50-$2.00 more per pair. Contact us for a detailed quote based on your specific requirements.

Yes! We highly recommend ordering a sample before placing a bulk order. Sample production takes 3 days and includes your custom design, colors, and logo. The sample fee is typically $30-$100 depending on complexity, and is often refunded or credited toward your bulk order. Samples allow you to verify color accuracy, design clarity, material quality, and fit before committing to a large order.

We stand behind our quality with a 100% satisfaction guarantee. Every pair goes through a 3-stage quality control process, and our defect rate is consistently under 3%. If you receive defective products exceeding our 3% threshold, we will replace them at no cost or issue a refund. We also guarantee on-time delivery and responsive communication within 12 business hours.

We offer full customization including: design (any pattern, colors, logo), materials (cotton, combed cotton, mercerized cotton, bamboo, merino wool, nylon, Coolmax), logo placement (cuff, side, heel, toe, sole), sock length (no-show, ankle, quarter, crew, knee-high, over-the-calf), packaging (polybag, paper sleeve, custom box, hang tag), and labels (size, material, care instructions, country of origin, barcodes).

We offer four logo techniques: (1) Jacquard (knit-in) - most durable, included in price, best for simple designs with 4-6 colors; (2) Embroidery - premium look, best for small logos on cuff, adds $0.50-$1.00/pair; (3) DTF printing - full color, photographic quality, best for complex designs, adds $0.50-$1.50/pair; (4) Heat transfer - affordable, best for simple logos, adds $0.30-$0.80/pair.

We recommend vector files (AI, EPS, SVG) for best results, as they can be scaled without pixelation. High-resolution PNG files (300+ DPI) with transparent background are also acceptable. Please provide Pantone color codes for accurate color matching. If you do not have a design file, our in-house design team can create a design for you based on your ideas and references.

For jacquard (knit-in) designs, we recommend a maximum of 4-6 colors for the best quality and price. More colors increase production time and cost because each color requires a separate yarn feeder. For DTF printing and heat transfer, there is no color limit - you can use full color photographic designs. We can help you simplify your design to stay within color limits while maintaining visual impact.

Yes, we ship to over 50 countries including the United States, Canada, United Kingdom, Germany, France, Australia, Japan, and many more. We offer three shipping methods: (1) Express (DHL/FedEx/UPS) - 3-5 business days, door-to-door; (2) Air freight - 5-7 days plus customs clearance, to airport; (3) Sea freight - 25-35 days plus customs clearance, to port. We handle all export documentation and can assist with customs clearance in your country.

Standard payment terms are 30-50% deposit to start production, balance before shipment. We accept: T/T wire transfer (preferred for large orders), PayPal (for orders under $1,000), Western Union, and credit card (via PayPal). For first-time customers, we recommend PayPal for buyer protection. For repeat customers, we can offer more flexible payment terms based on order history.

We handle all export documentation from China, including commercial invoice, packing list, and certificate of origin. Import duties, taxes, and customs clearance in your country are the buyer's responsibility. We can declare the value on the commercial invoice to help minimize duties (within legal limits). For US customers, cotton socks fall under HS code 6115.95 with a typical duty rate of 6-12%. We recommend checking with your local customs broker for exact rates.

Yes! We offer full private label and white label services. You can put your brand name, logo, and labels on the socks and packaging. There is no mention of our factory anywhere on the products or packaging. We can also provide drop shipping services where we ship directly to your customers with your branding. This is perfect for brands, retailers, and ecommerce businesses.

Yes, we offer dropshipping services for ecommerce businesses. We can ship individual orders directly to your customers with your branding and packaging. There is no minimum for dropshipping orders. We integrate with major ecommerce platforms and can process orders automatically. Contact us for more details on our dropshipping program and pricing.

Yes, we welcome factory visits! Our factory is located in Zhuji, Zhejiang Province, China - the sock manufacturing capital of the world. We can arrange airport pickup from Hangzhou or Shanghai, and provide factory tours including our knitting workshop, quality control department, and packaging area. We recommend scheduling visits at least 2 weeks in advance. For customers who cannot visit in person, we can arrange live video tours via WhatsApp or Zoom.